EasyLink Login

 

The following document is for problems with Windows 7 login to EasyLink

 

Users cannot download the certificate.

The following error message is displayed: "Internet Explorer cannot download the file certificate.crt from https://.... IE was not able to open this Internet site. The requested site is either unavailable or can not be found. Please try again later."

To enable the certificate to be downloaded, do as follows:

  1. Run Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. From the Advanced tab, click the 'Do not save encrypted pages to disk' box to enable it.

 

4. Click OK.

5. Browse to the page where you received the error, and select the Download Certificate link again from the RM EasyLink Web site.

 

When using RM EasyLink or Microsoft Outlook Web Access (OWA), you may see the following warning.

This warning message appears when you have not downloaded and installed the root CA certificate.

To bypass the Certificate Authority warning screen that appears each time you access the website, RM recommends you to add your establishment's network as a trusted Certificate Authority. Follow the steps below to add your network as a trusted CA.

  1. On the RM EasyLink home page, choose the Download Certificate link (located at the bottom left corner of the window).
  2. When prompted, save the certificate to your desktop.
  3. Within Internet Explorer, open the Tools menu and select Internet Options.
  4. Select the Content tab and click Certificates.
  5. From the certificates window, select Trusted Root Certification Authorities tab.
  6. Click the Import button and click Next.
  7. Click the browse button and locate the certificate file you saved to your desktop, and click Next.
  8. Confirm that the option 'Place all certificates in the following store' is set to Trusted Root Certification Authorities and click Next.
  9. At the security warning appears click Yes, and click Ok.

 

The Root Certificate Authority for your establishment is now installed in your browser.